Shipping policy

Shipping Policy

Last Updated: 6/23/26

At Paws & Play, we are committed to delivering your pet products quickly, safely, and reliably. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery expectations.

Order Processing

Orders are typically processed within 1–3 business days after payment is received and verified.
Orders are processed Monday through Friday, excluding weekends and holidays.
During peak seasons, promotions, or holidays, processing times may be extended.

Shipping Times

Estimated delivery times begin after your order has been processed:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–10 Business Days
Expedited Shipping	2–5 Business Days
International Shipping	7–21 Business Days

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

Order weight and dimensions
Shipping destination
Selected shipping method

Any applicable shipping charges will be displayed before your purchase is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

International Shipping

Paws & Play ships to select international locations. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Delivery Delays

While we strive to meet estimated delivery times, Paws & Play is not responsible for delays caused by:

Weather conditions
Carrier service interruptions
Customs processing
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect address is provided:

We are not responsible for packages delivered to the incorrect address.
Additional shipping charges may apply if an order must be reshipped.

Lost or Stolen Packages

If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue.

Paws & Play is not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery. Customers may need to contact the carrier directly for assistance.

Damaged Shipments

If your order arrives damaged:

Contact us within 7 days of delivery.
Provide your order number and clear photos of the damaged item(s) and packaging.
We will review the claim and work to provide a suitable resolution.

Shipping Restrictions

Certain products may have shipping restrictions based on local regulations or carrier limitations. We reserve the right to cancel or modify orders that cannot be shipped to a particular destination.